Finding an artist
Scan the artist’s QR poster in the app or open their artist link. Platform-wide artist search requires Starter membership or above. If a link fails, check it with the artist and try again with an internet connection.
LET’S KEEP THE MUSIC GOING
A little help.
A lot less friction.
Answers for your first listen, your next release
and everything in between.
CONTACT THE TEAM
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The most useful fixes, in one place.
Music uploads and playback
Artists: upload tracks in Studio and add artwork. Fans: open the artist’s Listen section. If a track won’t play, check your connection and try reopening the app. Offline playback is not guaranteed.
Memberships and restoring purchases
Use Restore Purchases on the membership screen while signed into the Apple account used for the purchase. Prices and eligible trial details appear before subscribing. Manage or cancel subscriptions in iPhone Settings → your name → Subscriptions.
Setting up your artist profile
Open Studio’s readiness checklist. Add your name, a biography of at least 50 characters, an uploaded profile photo, a track with uploaded artwork, and a genre. The server checks your profile before it can be deployed. This does not certify payment or fulfillment readiness.
Saving and sharing your QR poster
Open your artist’s QR poster from Studio or Settings and choose Download Poster. Allow Photos access when asked. The interactive guide records completion after a successful Photos save, not just after opening the poster.
Community safety
Use a message’s context menu to report it or block a participant. Blocking hides their messages locally. Artists can remove messages from their community. Do not share private payment, address or account details in chat.
Orders and manufacturing
Keep your order reference and contact the artist or platform through a confirmed support channel. Manual pressing logs do not submit or pay a plant. Concierge requests are handled separately. Automated Printful fulfillment and artist bank payouts are not connected yet.
Deleting your account
Open Settings and use Delete Account while signed in. If deletion fails, sign in again and retry with a connection. Deleting the app is not account deletion and does not cancel your Apple subscription.
When a real support contact is available, include your iPhone model, app version, the action you tried and any error message. Never send passwords, payment-card details or sign-in codes.